Terms & Conditions

Introduction and Acceptance of Terms 

Welcome to Jeep Experience. By accessing or using our website, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please do not use our site. 

User Eligibility and Account Registration 

To use our services, you must be at least 18 years old and capable of entering into a binding contract. Upon registration, you agree to provide accurate and current information and to update it as necessary. 

User Responsibilities and Conduct 

Users are expected to use our site responsibly and ethically. You must not: 

• Violate any laws or regulations. 

• Infringe on the rights of others. 

• Post harmful or offensive content. 

• Use our platform for fraudulent or malicious activities. 

Privacy Policy and Data Protection 

We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information. 

Intellectual Property Rights 

All content on this site, including text, graphics, logos, and images, is the property of Jeep Experience or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our explicit permission. 

Limitation of Liability 

Jeep Experience is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services. This includes, but is not limited to, loss of data or profits. 

Dispute Resolution and Governing Law 

Any disputes arising from these terms will be governed by the laws of South Africa. You agree to submit to the exclusive jurisdiction of the courts of South Africa. 

Termination and Account Deletion 

We reserve the right to terminate your account and access to our services at our discretion, without prior notice, for violations of these terms or other conduct deemed detrimental to our platform. 

Cancellation Policy 

At Jeep Experience, we understand that sometimes plans change. Our cancellation policy is designed to be fair to both our customers and our business. Please review the details below to understand our terms and conditions for cancellations and refunds. 

Notice Period and Refund Policy 

• 30 days or more prior to the scheduled service date: 

• Eligible for a 100% refund. 

• 29 to 15 days prior to the scheduled service date: 

• Eligible for a 75% refund. 

• 14 to 4 days prior to the scheduled service date: 

• Eligible for a 50% refund. 

• 3 days to 24 hours prior to the scheduled service date: 

• No refund will be issued. 

Exceptions 

Please note that there are no exceptions to this policy. All cancellations must adhere to the notice periods and corresponding refund amounts outlined above. 

Legal Compliance 

Consumer Protection 

Our cancellation policy is designed to comply with all relevant consumer protection laws and regulations within South Africa. We ensure that our policies do not violate any consumer rights and are transparent in our communication. 

Right to Cancel 

Under the Consumer Contracts Regulations for products and services sold online, our customers have the right to cancel their purchase within 14 days of receiving the goods or services. This regulation applies where applicable and is in line with South African consumer protection laws. 

Transparency 

To comply with transparency regulations, we make our cancellation policy easily accessible and clear to all customers. The policy is prominently displayed on our website, particularly on the checkout page and in the Terms of Service section.  

Policy Clarity 

We prioritise clear communication with our customers regarding our cancellation policy: 

• Visibility: Our cancellation policy is prominently displayed on our website, especially on the checkout page and in the Terms of Service section. 

• Clear Language: We use concise and easy-to-understand language to ensure our policy is comprehensible. 

• Acknowledgement: Customers must acknowledge they have read and understood the cancellation policy by checking a box or clicking an “I agree” button before completing a purchase. 

• Order Confirmation: A summary of the cancellation policy, including key details, is sent with the order confirmation email to ensure customers have the information readily available. 

• FAQ Section: We offer a dedicated FAQ section on our website to address common questions about the cancellation policy. 

• Customer Support: For any further inquiries, customers can reach out to our support team through various channels. 

 

Review and Updates 

We regularly review and update our cancellation policy to ensure it reflects the most current information and complies with industry standards and legal requirements. 

Thank you for choosing Jeep Experience. We appreciate your understanding and cooperation with our cancellation policy. 

For any questions or concerns, please contact our customer support team at bookings@jeepexperience.net. 

Jeep Experience  

Holmfirth Road, Sea Point

Cape Town 8005, South Africa

Changes to the Terms and Notification 

Jeep Experience reserves the right to modify these terms at any time. Changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of the site after changes indicates acceptance of the new terms. 

Thank you for choosing Jeep Experience. If you have any questions or concerns, please contact us at bookings@jeepexperience.net.